1. Who we are
This website is operated by the Alliance for Financial Inclusion (AFI), a global network of financial policymakers and regulators.
Controller & main contact
AFI Main Office
Sasana Kijang, 2, Jalan Dato’ Onn, 50480 Kuala Lumpur, Malaysia
Tel: +60 3 2776 9000
Email: [email protected]
European representative office (for EU/EEA queries)
39 Rue Glesener, L-1631 Luxembourg
Tel: +352 45 68 68 700
Email: [email protected]
Additional regional contacts are available on our “Contact us” page.
2. Scope
This Policy applies to personal data collected via afi-global.org, its subdomains (e.g., newsroom, events, publications), AFI-managed forms (e.g., contact, newsletter sign-up, event registration, procurement, and careers application forms), and official AFI emails linked from this site.
3. Data we collect
3.1 Information you provide to us
- Contact & enquiry data (name, email, organisation, message details).
- Newsletter subscriptions (email, region preferences, communication preferences).
- Event registration (identity and contact details, role/affiliation, accessibility or dietary preferences where volunteered).
- Procurement & partnerships (organisation details, contact data, proposal content).
- Careers applications (CV/resume, cover letter, qualifications, references—handled by AFI or appointed recruiters).
- Whistleblowing communications (as per instructions provided on the whistleblowing page).
3.2 Information we collect automatically
- Usage data (pages visited, time on page, referring/exit pages, approximate location derived from IP, device/browser information) to understand engagement and improve the site.
- Cookies and similar technologies to remember preferences and measure performance. See Cookies & tracking.
3.3 Information from third parties
- Service providers (e.g., analytics, email delivery, event platforms) may provide aggregated metrics.
- Public sources (e.g., institutional websites, publications) to verify professional details provided in applications or registrations.
4. How we use personal data
- Responding to enquiries and providing requested information or services.
- Managing newsletters, subscriptions, and event communications.
- Operating and improving the website, its security, and user experience.
- Producing aggregated, non-identifiable statistics about readership and reach.
- Processing applications for careers, procurement, and collaborations.
- Complying with legal obligations and safeguarding AFI’s legitimate interests.
5. Legal bases (GDPR/UK GDPR)
- Consent for newsletters and non-essential cookies.
- Legitimate interests to operate, secure, and improve our website and to respond to professional enquiries (balanced against your rights).
- Contract where processing is necessary to perform or enter into an agreement with you/your organisation.
- Legal obligation where we must retain or disclose data under applicable laws.
6. Cookies & tracking
We use essential cookies to make the site work and, with your consent where required, analytics cookies to understand site usage. You can withdraw consent at any time via your browser settings or our cookie controls.
For details, see our Cookie Policy (link: /cookie-policy). If your browser blocks cookies, some features may not function.
Open Cookie Policy
7. Sharing & international transfers
We share personal data with trusted service providers (e.g., hosting, analytics, email delivery, event and recruitment platforms) under contracts that require them to protect your data and use it only on our instructions.
Because AFI is a global organisation, your data may be processed in countries with different data protection standards. Where required by law, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your information.
8. Data retention
We retain personal data only as long as needed for the purposes described above, to comply with legal or reporting obligations, and to establish or defend legal claims. We apply clear criteria to determine retention periods (e.g., enquiry resolution, end of event cycle, regulatory limits).
9. Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. No system is 100% secure; if we detect a breach affecting your data, we will act in line with applicable laws.
10. Your rights
EU/UK residents: You may have the right to access, rectify, erase, restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw it at any time.
Other regions: Depending on local laws, you may have similar rights. We will honour applicable requests within statutory timeframes.
To exercise your rights, contact us as set out in How to contact us. We may need to verify your identity before acting on your request.
11. Children’s privacy
Our website and communications are directed to professionals and institutions, not children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
12. Third-party links
Our site may link to third-party websites or platforms with their own privacy policies. We are not responsible for their practices. Please review their policies before providing personal data.
13. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top indicates the most recent changes. Significant changes will be highlighted on this page.
Note: This page is provided for general informational purposes and does not constitute legal advice. AFI’s actual processing activities may vary depending on the specific program, platform or event.